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Channel · Stable

WhatsApp

Reach customers on the world's most-used messaging app.

The WhatsApp connector uses the official WhatsApp Business API. Template-message approval, session windows, media attachments (images, video, documents), and business-initiated conversations are fully supported.

Capabilities

Compliant, reliable, enterprise-ready

WhatsApp has strict rules around templates and session windows. Arka handles those rules for you — so your team focuses on the conversation, not the compliance paperwork.

  • Official WhatsApp Business API integration
  • Template-message library with approval status tracking
  • 24-hour session window management, automatic escalation to templates
  • Media support: images, video, documents, audio, location
  • Interactive buttons, list pickers, and quick replies
  • Per-tenant and per-phone-number rate limiting
  • Delivery & read receipts with retry queues
  • Multi-number routing and failover